Refund policy

Return Policy

7-Day Return Window

  • You have 7 days from the date you receive your item to request a return.
  • To be eligible, your item must be in the same condition as received: unworn/unused, with all original tags, and in its original packaging.
  • A receipt or proof of purchase is required.

How to Initiate a Return

  • Contact us at ladlijee@gmail.com to begin the process.
  • Returns must be sent to the following address:
    [INSERT RETURN ADDRESS]
  • Please note that items sent back without first obtaining a return authorization will not be accepted.

Damages and Issues

  • Inspect your order immediately upon receipt.
  • If your item is defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate and address the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you have any questions about a specific item, please reach out to us at ladlijee@gmail.com.

Exchanges

  • The fastest way to get a different item is to return the one you have.
  • Once your return is accepted, please place a separate order for the new item.

European Union 14-Day Cooling Off Period

  • For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.
  • The item must meet the same return conditions (unworn/unused, with tags and original packaging, plus a receipt or proof of purchase).

Refunds

  • After we receive and inspect your return, we will notify you whether your refund is approved.
  • Approved refunds will be processed automatically to your original payment method within 10–15 business days (please allow additional time for your bank or credit card company to post the refund).
  • If more than 15 business days pass after approval, please contact us at ladlijee@gmail.com.
  • Note: Courier charges will be deducted from both sides, meaning that the shipping fees for both sending your order and returning the item will be deducted from your refund amount.

Contact Us

For any questions regarding returns, damages, or issues, please email us at ladlijee@gmail.com.